The mostly asked questions

What is the Hotline?

Put simply, it’s the first choice for context-specific English translation over the phone or by email (provided you have already phoned).


Are you confused about punctuation, how to phrase a particular sentence, the technical term to use or the tone you should use in a communication? We’re there to answer your English-language related questions quickly and efficiently. We’ll even get back to you should we need some time to ponder.


So just pick up the phone or send us an email and we’ll sort out your difficulty.


How much does the Hotline service cost?

Telephone calls cost €2.80 per minute from German landline phones. Mobile rates may vary. The charges will appear on your next telephone bill.


You can say quite a lot in one minute, so try it out! There are no hidden waiting times. Just call, ask as many questions as you like, and get the answers you need.


If you prefer, you can also email us up to 500 characters (including spaces) of text following a telephone call on the Hotline.


Which languages does the Hotline service cover?

The service currently focuses on English and German. We intend to expand it in future.


If you need support or a translation in a different language, then use our affordable translation or proofreading and copy-editing service.


When and where can I use the Hotline?

The Hotline is available every workday from 08:00 – 17:00 CET. You can reach us by email or over the phone from anywhere in the world.


Can I also use the service via email?

You are also free to email us your texts. If you prefer this option, simply call the Hotline on the telephone number listed below and we will provide you with an email address to which you can send your text. The translation or editing of up to 500 characters (including spaces) of text is then free.


For lengthier texts, please use our translation or proofreading and copy-editing service.


Do you also have a "standard" translation service?

Of course! In addition to the Hotline, we also offer traditional translation, proofreading and copy-editing services.


Didn't find the information you were looking for?

Just give us a call on: +49 9001 266 864.



Hotline & Translation Service

Bergstrasse 123

69121 Heidelberg



T: +49 (0) 6221 - 739 11 60

F: +49 (0) 6221 - 739 11 80